Job Title: Customer Service Assistant
Job Type: Part-Time
Salary: $18 – $22 per hour
Working Hours: Under 4 hours per day
Company Name: NYC-Retail Inc.
Job Summary
NYC-Retail Inc. is seeking a passionate and dedicated Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a pivotal role in ensuring our customers receive exceptional service, contributing to their overall satisfaction and loyalty. This part-time position offers flexible hours, making it an ideal opportunity for students or anyone looking for supplementary income.
What You Will Contribute
In this position, you will be the voice of NYC-Retail Inc., engaging with customers through various channels to address inquiries, resolve issues, and provide a positive shopping experience. Your ability to communicate effectively, empathize with customers, and work collaboratively with team members will be crucial in achieving our customer satisfaction goals.
Job Description
As a Customer Service Assistant at NYC-Retail Inc., you will be responsible for delivering top-notch customer service by assisting customers with their inquiries, processing orders, and addressing complaints. You will be the first point of contact for our valued customers, and your role will be instrumental in building customer relationships and ensuring repeat business.
Your day-to-day responsibilities will include responding to customer emails, phone calls, and chat inquiries promptly and professionally. You will also assist customers in navigating our online store, providing product information, and guiding them through the purchasing process. Additionally, you will handle returns and exchanges, ensuring that the customer experience remains seamless and positive.
We are looking for candidates who are detail-oriented, patient, and have a strong passion for helping others. The ideal candidate will have a friendly demeanor and be able to work in a fast-paced environment while maintaining high standards of service.
Requirements
– High school diploma or equivalent.
– Previous customer service experience preferred.
– Excellent verbal and written communication skills.
– Strong problem-solving abilities.
– Basic computer skills, including proficiency in Microsoft Office Suite.
– Ability to work independently and as part of a team.
– Flexibility to work varying shifts as needed.
– Physical requirements: Ability to sit or stand for extended periods; occasional lifting of up to 15 pounds.
Responsibilities
– Respond to customer inquiries via phone, email, and chat in a timely manner.
– Process orders and handle returns/exchanges efficiently.
– Provide product information and recommendations to customers.
– Maintain accurate customer records and update databases as required.
– Collaborate with team members to achieve customer satisfaction goals.
– Escalate unresolved issues to management as necessary.
– Assist in maintaining a clean and organized workspace.
Qualifications
– A minimum of 1 year of experience in a customer service role is preferred.
– Strong understanding of retail operations and online shopping platforms.
– Ability to multitask in a fast-paced environment.
– Excellent interpersonal skills and a customer-centric attitude.
– Familiarity with CRM systems is a plus.
– Willingness to learn and adapt to new processes and tools.
– Bilingual candidates are encouraged to apply.
Benefits
– Medical, Dental, and Vision Insurance
– Life Insurance
– Short-Term and Long-Term Disability Insurance
– 401K with Employer Match
– Paid vacation and sick time
– Paid company holidays plus flexible personal days per year
– Tuition Reimbursement
– Health & Wellness Programs
– Flexible Spending Accounts
– HSA Accounts
– Commuter Transit Benefits
– Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
– Employee Discount Programs
– Professional Training & Development Programs
– Career Advancement Opportunities – We like to promote from within
Company Overview
NYC-Retail Inc. is a leading retail company dedicated to providing exceptional products and services to our customers. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team is made up of talented and passionate individuals who work together to create a positive and supportive work environment.
Working Environment
At NYC-Retail Inc., we foster a collaborative and inclusive culture where employees feel valued and empowered. Our working environment encourages creativity, growth, and a strong sense of community. We believe in maintaining a healthy work-life balance and offer flexible work arrangements to accommodate our team members.
Apply for This Job
If you are excited about the opportunity to join our team as a Customer Service Assistant, please submit your application, including your resume and a cover letter, detailing your relevant experience. We look forward to hearing from you!