Customer Service Representative – Part-Time
Job Summary
Join our team at NYC-Retail Inc. as a Customer Service Representative. This part-time position offers competitive pay, working under 4 hours per shift, with a focus on delivering exceptional service to our valued customers. We are looking for a dedicated individual who can contribute to our mission of providing top-notch retail experiences. The salary for this position is $18-$22 per hour, depending on experience.
What You Will Contribute
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and loyalty. Your contributions will include actively engaging with customers, addressing their concerns, processing transactions, and providing product knowledge. You will be the voice of NYC-Retail Inc., embodying our values and commitment to excellence in every interaction.
Job Description
As a Customer Service Representative at NYC-Retail Inc., your primary focus will be on creating positive customer experiences. This role is perfect for individuals who are passionate about helping others and thrive in a fast-paced retail environment. You will be responsible for answering customer inquiries, resolving issues, and providing information about our products and services.
Our ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle challenging situations with grace. You will be expected to work collaboratively with your team, contributing to a positive workplace culture while ensuring that customer needs are met promptly and efficiently.
Key tasks include:
– **Engaging with Customers:** Greet customers warmly and assist them with their inquiries, ensuring they feel valued and appreciated.
– **Resolving Complaints:** Address customer complaints and concerns effectively, ensuring a satisfactory resolution while maintaining company policies.
– **Product Knowledge:** Stay updated on product offerings to provide accurate information and recommendations to customers.
– **Transaction Processing:** Accurately process sales transactions and handle cash and credit card payments with care.
– **Team Collaboration:** Work closely with team members to optimize workflow and enhance the overall customer experience.
– **Maintaining Store Standards:** Assist in keeping the sales floor clean, organized, and well-stocked.
– **Feedback Collection:** Gather customer feedback to help improve store operations and customer satisfaction.
Requirements
To be considered for this role, you must meet the following requirements:
– High School Diploma or equivalent.
– Previous experience in customer service or retail preferred.
– Excellent verbal and written communication skills.
– Ability to work in a fast-paced environment.
– Strong problem-solving skills.
– Basic computer proficiency.
– Availability to work flexible hours, including weekends and holidays.
– Physical Requirements: Ability to stand for extended periods, lift up to 25 pounds, and perform repetitive tasks.
Responsibilities
– Deliver exceptional customer service to enhance customer satisfaction.
– Process transactions accurately and efficiently.
– Address customer inquiries with knowledge and professionalism.
– Maintain a clean and organized sales floor.
– Collaborate with team members to achieve store goals.
– Assist in training new team members as needed.
– Uphold company policies and procedures at all times.
Qualifications
– **Education:** High School Diploma or equivalent required.
– **Experience:** Prior customer service or retail experience is preferred but not mandatory.
– **Skills:** Strong interpersonal skills, attention to detail, and the ability to multitask.
Benefits
NYC-Retail Inc. offers a comprehensive benefits package, including:
– Medical, Dental, and Vision Insurance
– Life Insurance
– Short-Term and Long-Term Disability Insurance
– 401K with Employer Match
– Paid vacation and sick time
– Paid company holidays plus flexible personal days per year
– Tuition Reimbursement
– Health & Wellness Programs
– Flexible Spending Accounts
– HSA Accounts
– Commuter Transit Benefits
– Additional Optional Insurance (Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance)
– Employee Discount Programs
– Professional Training & Development Programs
– Career Advancement Opportunities – we like to promote from within!
Company Overview
NYC-Retail Inc. is a leading retail company dedicated to providing quality products and exceptional service to our customers. Our goal is to create a welcoming and enjoyable shopping experience for everyone who walks through our doors. We pride ourselves on our commitment to employee development and fostering a positive working environment.
Working Environment
At NYC-Retail Inc., we promote a collaborative and inclusive workplace where employees feel valued and empowered. Our team works together to achieve common goals while maintaining a focus on individual growth and development.
If you are passionate about customer service and looking for a part-time opportunity with a company that values its employees, we encourage you to apply for this position today!
Apply for this Job
To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for the Customer Service Representative position at NYC-Retail Inc. We look forward to hearing from you!