Customer Service Representative – Sales
Job Summary
**Job Title:** Customer Service Representative – Sales
**Job Type:** Full-time
**Salary:** Competitive, based on experience
**Working Hours:** 9 AM – 5 PM, Monday to Friday
**Company Name:** NYC-Sales Inc.
What Sales Associates Contribute
Sales Associates at NYC-Sales Inc. are key players in ensuring customer satisfaction and driving revenue growth. They provide exceptional customer service, answer inquiries, and help customers find the products that best meet their needs. By developing strong relationships with customers, our Sales Associates help to enhance customer loyalty and contribute to the company’s success.
Job Description
Join NYC-Sales Inc. as a Customer Service Representative – Sales and become part of a team that’s dedicated to delivering unparalleled service and sales support. Our team is passionate about creating a seamless shopping experience and ensuring customer satisfaction. If you thrive in a fast-paced environment and have a knack for building relationships, this is the perfect role for you.
Responsibilities
1. **Customer Interaction:** Greet customers warmly and assist them in finding products to meet their needs.
2. **Sales Support:** Provide expert advice on product features, benefits, and pricing, and assist in processing sales.
3. **Order Management:** Handle customer orders efficiently, ensuring accuracy and prompt processing.
4. **Issue Resolution:** Address customer inquiries and resolve complaints promptly and effectively.
5. **Inventory Assistance:** Assist in maintaining inventory accuracy and managing stock levels.
6. **Product Knowledge:** Stay updated on the latest product lines, promotions, and company policies.
7. **Team Collaboration:** Work closely with other team members to achieve sales targets and ensure a positive work environment.
Requirements
1. **Customer Service Experience:** Minimum of 1 year of experience in a customer service or sales role.
2. **Communication Skills:** Excellent verbal and written communication skills.
3. **Interpersonal Skills:** Strong ability to build rapport with customers and colleagues.
4. **Detail-Oriented:** High level of attention to detail to ensure order accuracy.
5. **Problem-Solving:** Ability to handle customer complaints and issues efficiently.
6. **Tech-Savvy:** Proficiency with basic computer applications and point-of-sale systems.
7. **Physical Requirements:** Ability to stand for extended periods and lift up to 25 pounds.
Qualifications
– **Education:** High school diploma or equivalent required; college degree preferred.
– **Experience:** Previous sales or customer service experience is essential.
– **Skills:** Strong communication, organizational, and multitasking abilities.
Benefits
– **Medical, Dental, and Vision Insurance**
– **Life Insurance**
– **Short-Term and Long-Term Disability Insurance**
– **401K with Employer Match**
– **Paid Vacation and Sick Time**
– **Paid Company Holidays plus Flexible Personal Days per Year**
– **Tuition Reimbursement**
– **Health & Wellness Programs**
– **Flexible Spending Accounts**
– **HSA Accounts**
– **Commuter Transit Benefits**
– **Additional Optional Insurance (Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance)**
– **Employee Discount Programs**
– **Professional Training & Development Programs**
– **Career Advancement Opportunities – We like to promote from within**
Company Overview
NYC-Sales Inc. is a leader in providing top-quality products and exceptional customer service. Our team is dedicated to maintaining high standards of customer satisfaction and fostering a collaborative working environment. We pride ourselves on our dynamic and inclusive culture, where employees are encouraged to grow and develop their careers.
Working Environment
At NYC-Sales Inc., we offer a supportive and energetic workplace where team members are valued and recognized for their contributions. We believe in work-life balance and provide our employees with the tools and resources needed to succeed both professionally and personally.
Ready to join our team? We invite you to apply for the Customer Service Representative – Sales position and start building a rewarding career with us. Submit your application through our careers page or contact our HR department for more information.