Sales Support Associate – Full-Time
Job Title: Sales Support Associate
Job Type: Full-Time
Salary: $45,000 – $55,000 per year
Working Hours: Monday to Friday, 9 AM to 5 PM
Company Name: NYC-Retail Inc.
Job Summary:
As a Sales Support Associate at NYC-Retail Inc., you will play a pivotal role in ensuring the smooth operation of our sales department. Your contributions will help facilitate effective communication with customers, support sales representatives, and help drive overall sales growth. We are looking for a motivated and detail-oriented individual with a passion for customer service and a knack for problem-solving.
What You’ll Contribute:
In this position, you will assist in managing customer inquiries, process orders, and provide vital support to the sales team. Your efforts will directly contribute to enhancing customer satisfaction and fostering long-term relationships. We seek individuals who are proactive, organized, and eager to learn about our products and services.
Job Description:
Join NYC-Retail Inc., a leading name in the retail industry, as a Sales Support Associate. We pride ourselves on delivering exceptional service and building strong relationships with our customers. In this role, you will support the sales team by performing various administrative tasks, ensuring that sales processes run smoothly. Your responsibilities will include managing customer orders, responding to inquiries, and coordinating with other departments to fulfill customer requests efficiently.
As a Sales Support Associate, you will be the first point of contact for our customers, providing them with information about our products and services. Your ability to communicate effectively will be crucial in addressing their needs and resolving any issues they may encounter. You will also assist in maintaining accurate records of sales transactions and customer interactions.
To succeed in this role, you must have a strong attention to detail and the ability to prioritize tasks effectively. You will be responsible for tracking orders, managing inventory levels, and ensuring timely delivery of products to our customers. Your contributions will help our team maintain high levels of customer satisfaction, ultimately driving sales and revenue for NYC-Retail Inc.
Requirements:
– High school diploma or equivalent; a Bachelor’s degree in Business or related field is a plus
– Previous experience in a sales support or customer service role
– Strong verbal and written communication skills
– Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
– Ability to multitask and manage time effectively
– Positive attitude and a willingness to learn
– Basic understanding of sales processes and customer relationship management (CRM) systems
– Physical requirement: Ability to lift up to 25 lbs and sit for extended periods
Responsibilities:
– Process and manage customer orders efficiently and accurately
– Respond to customer inquiries and provide timely solutions
– Collaborate with sales representatives to ensure customer needs are met
– Maintain accurate records of sales transactions and customer interactions
– Assist in tracking inventory levels and order fulfillment
– Provide administrative support to the sales team as needed
– Participate in training and professional development programs
Qualifications:
To qualify for the Sales Support Associate position, candidates should possess:
– Excellent organizational skills and attention to detail
– Strong problem-solving abilities and a customer-first mindset
– A team-oriented attitude with the ability to work independently
– Eagerness to learn about our products and services
Benefits:
At NYC-Retail Inc., we believe in taking care of our employees. Our benefits include:
– Medical, Dental, and Vision Insurance
– Life Insurance
– Short-Term and Long-Term Disability Insurance
– 401K with Employer Match
– Paid vacation and sick time
– Paid company holidays plus flexible personal days per year
– Tuition Reimbursement
– Health & Wellness Programs
– Flexible Spending Accounts
– HSA Accounts
– Commuter Transit Benefits
– Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
– Employee Discount Programs
– Professional Training & Development Programs
– Career Advancement Opportunities – We like to promote from within
Company Overview:
NYC-Retail Inc. is a dynamic retail company committed to providing quality products and exceptional customer service. Our team is dedicated to creating a positive working environment that fosters growth and innovation. We value our employees and believe that investing in their development is key to our success.
Working Environment:
Our office is a collaborative space that encourages teamwork and creativity. We promote a culture of respect, inclusivity, and support, ensuring that every employee feels valued and empowered.
If you are ready to take the next step in your career as a Sales Support Associate, we invite you to apply today! Please submit your resume and cover letter to join our team at NYC-Retail Inc. and be part of our exciting journey.